ne note at a time

Support

Something broken, confusing or missing? We would like to hear about it.

A support address for the app is on its way and will be listed here. Until then, the answers below cover most of what comes up.

The tuner and scope show nothing

With the mic off, every display says tap to listen, and a tap starts it. The first tap asks for microphone permission; if you declined it once, turn it back on under Settings, Privacy, Microphone on your iPhone. The keys you play on the app's own keyboard read on every display with the mic off, so the app is usable without the microphone at all.

No sound from the keys

The app plays through the ring/silent switch, so the switch is not the cause. Check the volume buttons, and whether audio is being sent to another device over AirPlay or Bluetooth. If the phone was in a call, leave the call and open the app again.

The mic sounds different from other apps

That is deliberate. The microphone is asked for raw: no echo cancelling, no noise suppression and no automatic gain. What you get is what the mic heard, which is what a tuner and an analyser need. The Input row in Setup says what the phone actually delivered.

Where are my takes?

On your phone, in storage managed by the app. Nothing is uploaded anywhere unless you turn on Keep takes in iCloud in Setup. Open a take in Records and use the share button to send it out as a WAV file through the share sheet: to Files, AirDrop, a message or any app that accepts audio. Deleting the app deletes its takes, so share the keepers out first.

A take stopped when the phone did

The recorder writes the audio to disk in one-second pieces as it runs. If the phone killed the app mid-take, the recovered take appears in the library on the next launch, up to the last second it managed to write.

Is my data private?

Yes, structurally and not just contractually. There is no account and no analytics. Nothing leaves the phone unless you send it: a note from Feedback, or your takes to your own iCloud if you turn that switch on in Setup. The privacy policy has the details.

What does it cost?

Pay once and it is yours. There is no subscription and nothing to unlock.